This is our cancellation policy with the requirements for long-distance sales contracts in electronic business transactions (here: online shop):
You have the right to cancel this agreement within fourteen days without specifying the grounds.
The cancellation period is fourteen days as of the date on which you or a third party specified by you, which is not the transporter, took possession of the goods.
In order to exercise your cancellation right, you must inform us by way of a clear statement (e.g. a mailed letter or email) of your decision to cancel this agreement. You may use the enclosed model cancellation form, which is, however, not mandatory.
The dispatch of the notification of the exercise of your cancellation right prior to the expiration of the cancellation period shall suffice to observe the cancellation period.
If you cancel this agreement, we must refund all payments we received from you including delivery expenses (except the additional costs resulting from your selection of another type of delivery than the cheapest standard delivery offered by us) without delay and no later than within fourteen days as of the date of our receipt of your notification of the cancellation of this agreement. We will use the same method of payment you used in your original transaction for the refund unless we expressly agree otherwise. Under no circumstances will fees be charged for such refund. We may refuse the refund until we receive the goods or you prove that you have shipped back the goods, depending on what occurs first.
You must ship the goods back or deliver it to us without delay and in any case no later than within fourteen days as of the date on which you inform us of the cancellation of this agreement. The deadline shall be met provided you dispatch the goods prior to the expiration of the deadline. You shall bear the direct costs of the return of the goods.
You will only have to pay for the loss in value if such loss in value can be traced back to use unnecessary to inspect the quality, features and functionality of the goods.
(If you want to cancel the agreement, please complete this form and return it to us.)
- To Shop www.dekasvital.com, owner Roman Berger, Fockenweide 17, 21033 Hamburg, E-Mail: email@example.com
- I/we hereby cancel the agreement concluded by me / us regarding the purchase of the following goods:
- ordered on / received on
- name of consumer(s):
- address of consumer(s):
- signature of consumer(s) (only for paper notifications):